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Customer Service Representative-Bilingual

Job Description

We are seeking a Customer Service Representatve to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:



  • Handle customer inquiries and complaints

  • Provide information about the products and services

  • Troubleshoot and resolve product issues and concerns

  • Document and update customer records based on interactions

  • Develop and maintain a knowledge base of the evolving products and services


Qualifications:



  • Previous experience in customer service, sales, or other related fields

  • Ability to build rapport with clients

  • Ability to prioritize and multitask

  • Positive and professional demeanor

  • Excellent written and verbal communication skills

  • Bi-lingual Spanish

  • Basic Computer Skills (Word & Excel)

  • Basic Office Skills (phones, emails, faxing, copying, scanning)



Company Description
We are a small insurance office located in Enumclaw, WA. We have been in business since 1991 and serve the people in the Enumclaw, Buckley, Black Diamond and Bonney Lake area providing personal lines insurance including auto, home and life insurance as well as commercial insurance for the businesses in our area.



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