Claims Adjuster

One open position will be located in Enumclaw or Spokane, WA
Entry level salary range: $50,000 - 62,000 DOE
Potential bonus 7%
Benefits include but are not limited to medical, dental, vision, 401(k) with company match; employee discount on personal insurance; wellness reimbursement program and an annual bonus plan.
At Mutual of Enumclaw, we strive to deliver an insurance experience so rare and valuable that it canā t be found elsewhere. We accomplish this by bringing a thoughtful approach to the protection of our membersā financial security. Through this approach, we hope to continue to build a thriving organization, trusted by its members, that stands the test of time.
This position will be responsible for providing world-class service to our customers at every available opportunity during the investigation and resolution of low-complexity property and/or casualty claims. This position reports to the Field Claims Supervisor.
  • Provide Ethical, Responsive, Personal and Efficient claim service while resolving low-complexity, property and/or casualty claims.
  • Demonstrate superior communication skills through attentive verbal conversations and quality written correspondence.
  • Build rapport with policyholders, customers, agents, carriers, attorneys and vendors to facilitate prompt and accurate claim resolution.
  • Investigate loss facts promptly, including the gathering of photographic and physical evidence, in order to make accurate and timely claim decisions.
  • Interpret and apply coverage on multiple insurance policy types, appropriately using regulatory and compliance knowledge in claim decisions.
  • Establish indemnity and expense reserves for payment, evaluating and executing release forms when necessary.
  • Write and/or review vehicle and/or property damage estimates applying appropriate estimating guidelines.
  • Negotiate directly with body shops, claimants and insurance carriers.
  • Manage rental, vendor and other claim expenses.
  • Recognize fraud potential and prepare claims for subrogation referral/recovery.
  • Identify and monitor First Party Medical and Injury exposures.
  • Effectively manage fluctuating workload while maintaining focus on claims quality and customer experience.
  • Performs most duties by telephone in an office setting.
  • 3 + years of claims adjusting experience preferred
  • Commercial and/or auto estimating experience preferred
  • Bachelorā s degree or Associates degree plus equivalent business/industry experience preferred
  • Demonstrated proficiency with Microsoft Office products and claims-related software programs
  • Strong verbal and written communication skills
  • Experience in conflict resolution and problem solving
  • Working knowledge of insurance policies and regulatory environments
  • Insurance industry designation(s)/certification(s) preferred

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